We strongly recommended paying extra for ‘Tracked’ shipping.
This means that your item will be tracked, a signature will be required on delivery and your purchase will be insured against loss or damage.
All orders are dispatched Monday to Friday between 09:00 & 17:00 (GMT).
Please ensure your delivery address is correct before completing your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.
In the event of non-delivery, please allow 21 days before contacting us (28 days for International customers).
Postal regulations mean that unfortunately we cannot follow up on missing items before that time.
It is regretted that items sent by Royal mail are not always tracked outside of the UK. In some countries the Royal Mail does not have reciprocal agreements for tracking. We may contact you in certain countries to advise courier shipping to guarantee tracking. (Africa, South America, Asia)
- UK Delivery aim – 1 to 2 working days
- Europe Delivery aim – 3 to 5 working days
- Rest of World Delivery aim – 5 to 7 working days
At Scubacool your order is produced, packed and shipped with care.
All products are shipped in strong shipping cartons so you receive your item in perfect condition.
Custom designs – dispatched within 8 working days of customer approval.
Stock designs – dispatched with 3 working days